FAQ
**Frequently Asked Questions (FAQ)**
**Q: Are KittyClimb® products safe for my cat?**
A: Absolutely! All KittyClimb® products are made from non-toxic, pet-safe materials, ensuring your cat's safety and endless enjoyment. Our rigorous quality checks mean you can trust us for a secure and fun experience for your feline friend.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Delivery to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days, depending on customs and location.
**Q: Can I track my order?**
A: Yes! Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package on the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Contact us within 7 days of receiving your order at service@KittyClimb.shop with photos. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer's responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. Once processed, cancellations are no longer possible. If you need help, contact us immediately.
**Contact Information**
📞 Phone: +8522344 0101
🏢 Address: FUJI CRYSTAL MANUFACTORY LIMITED
16-18 Hing Yip Street - A5, 10/F, Blk A, Mei Hing Ind'l Bldg - Kwun Tong Kowloon - Hong Kong
**Q: Are KittyClimb® products safe for my cat?**
A: Absolutely! All KittyClimb® products are made from non-toxic, pet-safe materials, ensuring your cat's safety and endless enjoyment. Our rigorous quality checks mean you can trust us for a secure and fun experience for your feline friend.
**Q: How long does it take to receive my order?**
A: Orders are processed within 1–3 business days. Delivery to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days, depending on customs and location.
**Q: Can I track my order?**
A: Yes! Once your order is shipped, you will receive a tracking number via email. Use it to monitor your package on the carrier’s website.
**Q: What if my item arrives damaged or defective?**
A: Contact us within 7 days of receiving your order at service@KittyClimb.shop with photos. We will promptly provide a replacement or refund.
**Q: Do you offer international shipping?**
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer's responsibility.
**Q: Can I cancel or change my order?**
A: Orders can be canceled within 3 working days before shipment. Once processed, cancellations are no longer possible. If you need help, contact us immediately.
**Contact Information**
📞 Phone: +8522344 0101
🏢 Address: FUJI CRYSTAL MANUFACTORY LIMITED
16-18 Hing Yip Street - A5, 10/F, Blk A, Mei Hing Ind'l Bldg - Kwun Tong Kowloon - Hong Kong